IT Operations Manager

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Overview The IT Operations Manager leads a global AI and product operations team running 24x5 coverage across the regions. The day begins with a handoff — reviewing what came through overnight from the APAC and EMEA support operations engineers: open tickets, escalations, agent and integration job results, platform alerts, and anything left mid-flight. The morning standup sets priorities across regions and makes sure nothing is stranded between shifts. From there, the work moves between directi…

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